“...You know, to be honest, I thought Manly would be just another ‘tourist’ sort of place, but staying here you have changed my mind, I must say I have been shown another side of Manly, it was really a wonderful stay.” Departing guest - Jan 2010

and a recent email we received:

“Hi there

 

We just wanted to say what a fabulous stay we had at your little boutique hotel during December 2009.  We loved our room, it was like home away from home, the breakfasts were delicious and the breakfast room warm and inviting, and breakfast on the balconies was especially wonderful.

 

We thought the service was great, it was so convenient to be able to do laundry at the hotel and everything was so close in just about every direction.

 

The staff were very friendly and we would definitely recommend your hotel to anyone wanting to stay in Manly.

 

Thanking you both very much.

 

King regards

G & P (name withheld for privacy)

Darwin”

more feedback examples:

“...Clean and well positioned”

“...We had a wonderful stay, really relaxing... see you next year”

“...Great coffee! The whole place is excellent value...”

“...I come every year and it is better each time.”

“... I just wanted to say to you, this is simply the best hotel we’ve ever stayed in... for the price and everything... and I wanted to let you know we really appreciate that... Thank You. We’ll be back.”

“...Thank you we enjoyed our stay, and the staff were very friendly - it’s a cosy place”.

“...just to let you know that we had a great time at Manly Lodge. It was a lovely clean apartment and the manager and staff were all very friendly and helpful. A refreshing change from several places we had been. We will recommend you to all our friends who head over that way.”  David, Scotland. April 2008.

“... it’s the best place to stay in Manly”

“...the location is really superb...great value...”

“...We had a wonderful stay, great location, we’ll come again! ...it’s a really charming place.”

“...Thanks for a great stay... we loved the room and you can’t beat the location.”

“...I come every year and it is better each time.”

“... I just wanted to say to you, this is simply the best hotel we’ve ever stayed in... for the price and everything... and I wanted to let you know we really appreciate that... Thank You. We’ll be back.”

“...Thank you we enjoyed our stay, and the staff were very friendly - it’s a cosy place”.

“...You have very good customer service here, and it’s really well run - all the staff were great! Thanks for a great stay, I’ll recommend it.”

“...Great stay - we love this place - we’ll be telling lots of people about it” - August 2008.

“...I often find hotels so ‘sterile’, but not here.... thanks for a great stay”

“...I work in marketing back home in England, some feedback for you - you are understating how nice a place it is and I think that is losing you business! It’s a much better hotel than you let on, great value and location. We really enjoyed it and will recommend it.” Feb 2010.

Here is some general feedback from real guests - what they told us in person as they departed or in writing.

Here is a recent feedback we received through our website! (The guests answers are in italics and some of the answers were chosen from a list of choices available both negative and positive) You can view the form on our feedback page.

By the way if you have stayed with us recently and want to submit comments or feedback please do so via the form we love hearing from you. If you’ve already booked please check back here later and let us know how you found the stay.

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What was the approximate date of your stay:

Jan 14, 2010

Surname of the Reservation: ---------- (removed for privacy)

What type of room, or, if you know it, what room number did you stay in:

Family Suite

Your Email Address: --------------------- (removed for privacy)

Were you happy with your stay (overall) ?: I was happy with my stay overall

I was happy with the following::

Location

Cleanliness of the room

Cleanliness of the hotel in general

Presentation of the room

Presentation of the hotel in general

Friendliness / attentiveness of staff

Included Room Facilities

Breakfast Service

Price of the room

Green Electricity and Eco Conscious Aspects of the hotel

Other things I was happy with::

This place was great value for money and in the heart of Manly.

I was not happy with the following::  no comment

Other things I was not happy with:: no comment

Would you like to recommend any areas that need improvement in your opinion: no comment

Other ares you could recommend improvement in:: no comment

Free Comments Box - please let us know your thoughts.:

We arrived in Sydney from England very jet lagged. We found the hotel to be very comfortable and quiet enough to get over our jet lag. The breakfast was perfect. Not too fussy, but the simple things most people eat. The location was great. Above all, the service and attitude from the staff was what stood out the most. They were very polite and accommodating. [Managers note: We don’t have a free continental breakfast since we have opened the cafe but we have great cash backs and a vastly improved service and menu over the self service breakfast we used to have - you can check it out by clicking “licensed cafe” at the top of the page]

Overall, would you::

Gladly recommend Manly Lodge

Given the opportunity, would you::

Love to come and stay again

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